Returns

If you change your mind, you can return an item within 30 days of receiving your order, provided it is unworn, unwashed, in its original condition and with any tags still attached.

This 30-day window is New Wave's own voluntary change-of-mind policy. It is offered in addition to your rights under the Australian Consumer Law, and it does not limit them.

Return postage for change-of-mind returns is at your own cost.

If you need a different size, let us know when you start your return and we'll exchange it where the size you want is available.

If the size you want has sold out, we'll offer you a refund or store credit — your choice.

Items marked Final Sale are not available for change-of-mind returns or exchanges.

This restriction applies to change of mind only. Your rights under the Australian Consumer Law still apply to Final Sale items, including where a product is faulty, not as described or otherwise fails a consumer guarantee.

If a product arrives faulty or damaged, develops a fault, or isn't the item you ordered, contact us with your order number and a few photos. We'll assess it and let you know your options.

Original packaging is helpful, but it is never a condition of a remedy under the Australian Consumer Law.

Where a product has a major problem — for example it is unsafe, significantly different from what was described, or unfit for its usual purpose and can't easily be fixed — you can choose a refund, a replacement, or to keep the item and ask for compensation for the drop in value.

Where a problem is minor, we may choose to repair the item, replace it, or provide a refund. If a repair takes an unreasonable amount of time, you can then choose a refund or a replacement instead.

If a product fails a consumer guarantee, New Wave covers the reasonable cost of returning it. Keep your receipt for postage and we'll reimburse you.

Approved refunds are issued to the original payment method used for the order. Once processed, the time it takes to appear in your account depends on your bank or payment provider.

Where a monetary refund is required by law, we won't push you into store credit or an exchange instead. Store credit is only ever offered as an option you can choose.

Get in touch with your order number and let us know what you'd like to do. We'll confirm the next steps and the return address before you send anything back.

Get in touch through our contact page and we'll help you sort it.